Q: How do I obtain a viviON serial code?
This gift card can be used to exchange for viviON points. After completing the payment, the system will automatically send the serial code to your email.
Q: How do I top up?
After purchase, the serial code will be sent to your email. Please enter the code in viviON's My Page > Input Serial Code to redeem points.
Q: What is the validity period of the serial code for viviON?
Currently, there is no expiration date for the serial code. As long as viviON continues to offer services, you can redeem it at any time. However, future legal or policy changes might introduce an expiration date, so it is recommended to redeem it for points for viviON as soon as possible. Points expire one year after the last acquisition or use.
Q: Can I get a refund?
Purchased serial codes are virtual goods and cannot be returned or canceled after purchase.
Q: What if I don't receive the email after entering my email address?
The email may be delayed. If you do not receive it within 1 hour, please attach your order information and contact contactus@waffoplay.com for assistance.
Q: What if the serial code is leaked or stolen?
You are responsible for managing and safeguarding the serial code. The seller is not responsible for any loss due to leakage, theft, or unauthorized use, and cannot reissue or refund.
